At Gabor Wigs®, we respect the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, and protect your personal information. By using our website or placing an order, you consent to the data practices described here.
What Information Do We Collect?
We collect both personal and non-personal information from you when you visit our site:
Personal Information
This includes any data that can identify you as an individual. Information we collect may include:
- Name
- Email address
- Phone number
- Postal address
- Payment information
- Order and account details
- Product reviews, Q&A, forum posts
- Communications with our customer service team
Non-Personal Information
This is data that cannot identify you specifically. We may collect:
- Browser type and operating system
- Date and time of website visits
- Pages viewed
- Referring web addresses
- Online browsing behavior using cookies
- Device type
How Do We Use Your Information?
We use your personal and non-personal information in the following ways:
- To complete purchase transactions and ship orders
- To provide customer service and support
- To notify you of product releases and promotions
- To customize site experience using cookies
- To improve our products, site experience, and marketing
- To follow up with you after your purchase
- To display content you choose to make public (reviews, Q&A, etc)
- To prevent fraud, spam, and security breaches
We do not sell or rent your personal information to third parties for marketing. We share your data only with partners and service providers working on our behalf, such as payment processors, order fulfillment centers, email providers, and web analytics companies.
We may also disclose information if required by law, such as to comply with a subpoena or prevent fraud.
Online Advertising and Remarketing
We display interest-based ads using tracking and remarketing technologies. These ads are managed by third parties like Google and Facebook and will display on sites across the internet.
These ads are anonymous – we cannot see or store site usage data from third party cookies. We use remarketing purely to market our own products and services, not third party offers. If you prefer not to see these ads, you can opt out directly on Google and Facebook.
Newsletters and Promotional Emails
We send regular email promotions and newsletters only with your consent. You can sign up on our website or through our social media channels.
Every mailing contains instructions on how to unsubscribe. You can also contact us directly to unsubscribe at any time.
How Long Do We Keep Your Information?
We retain personal information only as long as needed to fulfill our business purposes or comply with contracts or law.
Non-personal information from website visits is kept for 26 months. Records relating to purchases, inquiries, shipments, and payments are kept for 7 years after the account closes per IRS requirements.
We may anonymize data after a period so it can no longer identify you. Anonymized data may be held indefinitely.
How Do We Protect Your Data?
We use appropriate technical and physical safeguards to protect your personal information. Data is stored in secure facilities and encrypted during transmission through SSL technology. Access is granted only to authorized personnel on a need-to-know basis.
While we follow generally accepted standards and best practices to protect data, no method of storage or transmission is 100% secure. We cannot guarantee absolute security of your information.
Your Privacy Rights
At Gabor Wigs®, we respect the privacy rights granted to website users under data protection laws. These include:
- Right to Access – You have the right to access and review your personal data upon request. This includes confirmation of processing.
- Right to Correction – You have the right to request corrections to incomplete or inaccurate personal data.
- Right to Erasure – You have the right to request deletion of your personal data when no longer needed for legitimate business purposes.
- Right to Restriction – You have the right to restrict processing of your personal data in certain circumstances.
- Right to Object – You have the right to object to processing of your personal data for marketing, profiling, or research purposes.
- Right to Data Portability – You have the right to request transfer of your data to another controller or third party.
To exercise these rights, please contact our privacy officer.
Privacy Policy Changes
We may update this policy as needed to comply with regulations or reflect changes to our data practices. We encourage you to check our site periodically for updates. Revisions will be annotated with an updated effective date.
If we make significant changes that alter your privacy rights, we will make that clear by contacting users directly or posting prominent notices on our website. Continued use of our services after notice of changes constitutes acceptance.
Contact Our Privacy Officer
If you have any questions about this Privacy Policy or your personal information, please contact our Privacy Officer at:
Gabor Wigs®
Attn: Privacy Officer
123 Wig Lane
Los Angeles, CA 90001
Email: [email protected]
Phone: 1-800-555-2368
We will respond to all requests within 30 days.
This Privacy Policy was last updated on March 01, 2023.
Frequently Asked Questions
What information do you collect from website visitors?
We may collect name, email address, phone number, postal address and payment information if you make a purchase. We also collect browsing data like IP address, dates, times, pages visited and referring website.
Do you share my personal information with third parties?
We do not share or sell your personal data with third party advertisers or marketers. We may share data with service partners that work on our behalf, like payment processors, shipping partners, email providers, etc.
What do you use my information for?
To complete transactions, provide customer service, notify you of promotions, customize the site experience, improve our services and products, prevent fraud, and fulfill legal obligations. We do not sell or rent your data.
How do I unsubscribe from emails?
There is an “unsubscribe” link at the bottom of all our emails. Just click that link to opt out of future messages. You can also contact us to unsubscribe.
Can I delete my data?
Yes, you can request deletion of your personal information not needed for order fulfillment, legal requirements, or contracts. We anonymize most data after a set period.
How long do you keep my data?
We keep personal data needed for business, legal, and tax purposes for 7 years after an account is closed. Non-personal browsing data is kept for 26 months.
How do you secure my data?
We use technical safeguards like encryption, access controls, procedures, and audits to protect data security. However, no method is completely secure and we cannot guarantee security.
Can I download a copy of my data?
Yes, you have the right to access and port your personal data. Contact our privacy officer to request your data. We will respond within 30 days.
How will I know about policy changes?
We post any significant Privacy Policy changes on our website along with an updated effective date. We encourage you to check back periodically for updates.
Summary of Key Points
- We collect personal (name, address, etc) and non-personal (browser, IP, etc) information when you visit our site.
- Your data is used to fulfill orders, provide service, send marketing emails, improve our products, and follow legal obligations.
- We do not sell, rent or share your personal information with third party marketers.
- You can unsubscribe from emails using the link in each message.
- Data needed for orders, taxes and contracts is kept 7 years after closing the account.
- Non-personal browsing data is kept 26 months.
- We use safeguards to protect data security, but cannot guarantee 100% security.
- You can exercise your privacy rights like access, correction, deletion, and portability by contacting our privacy officer.
- Significant Privacy Policy changes are highlighted on our website. Please check periodically for updates.
- Contact our Privacy Officer by email or phone with any data questions or requests.
Transparency and Choice
At Gabor Wigs, we aim to be transparent about our privacy practices and give users choice over their personal data. Key elements include:
- No selling or sharing data – We do not rent or sell your personal information to third parties for marketing. You have control over your data.
- User-friendly privacy policy – We explain our data practices in plain language. Technical jargon is decoded so you understand how your information is used.
- Consent-based marketing – You choose whether to share your email for promotional messages. Every email has an unsubscribe link.
- Access and deletion – You can access, update, correct, delete, restrict, or port your personal information upon request. Just contact our privacy officer.
- Anonymized analytics – Non-personal browsing data is anonymized so it cannot identify you. This allows us to improve the site experience.
- Regular policy updates – We review and update this policy regularly. Significant changes are announced on our website. Please check back periodically.
- Secure data infrastructure – We follow generally accepted security standards and test regularly to protect your data from breaches, though we cannot guarantee perfect security.
- Limited data retention – Personal data is kept only as long as needed for business, legal, and tax purposes, then deleted. Non-personal analytics data is kept 26 months.
- Your privacy rights – You have rights like access, correction, deletion, restrictions, objections and portability under privacy laws and may exercise them by contacting our Privacy Officer.
We believe an informed customer makes the best decisions about their privacy. Please explore our policy and contact us if you have any questions!
Website Data Collection
Information You Provide
As an e-commerce website, we collect data you submit during account registration, checkout, product reviews, forum posts, surveys, contest entries, communication with customer service, or other activities. This may include:
- Name, email, phone number, and address
- Payment information like credit card number
- Images or videos uploaded to our site
- Any data you choose to include in public posts and comments
- Communications with our customer service team
Automatic Information
We use log files, cookies, pixel tags, and similar technologies to automatically collect information about how you interact with our site. This includes:
- IP address and device ID
- Browser type, language, and system settings
- Date and time stamps for your visit
- Pages you view and links you click
- Referring web page
- How long you stayed on a page
- Interactions with interactive elements like videos
This data allows us to understand site usage and improve the site experience. Most of it is not personally identifiable. We cannot see personal details like email address or credit card number in analytics data.
Third Party Services
We use reputable third party service providers to process orders, fulfill shipments, send emails, analyze data, provide marketing assistance, process payments, host our site, and perform other business functions.
These partners have limited access to your data solely for performing contracted services. They are required to maintain confidentiality and may not use your data for other purposes.
We vet partners carefully and authorize only the minimum data access needed to perform their designated functions. Partners must maintain appropriate organizational and technical measures to protect data.
Data Retention and Anonymization
We retain personal data for as long as needed to fulfill business purposes and legal obligations. Generally:
- Order information is kept for 7 years after the account closes to comply with tax and accounting requirements.
- Non-personal browsing data is retained 26 months before anonymization.
- Accounts that are inactive for prolonged periods will be anonymized.
- Marketing data like email lists are retained until you unsubscribe.
- Reviews, forum posts and other user-generated content is retained indefinitely for site presentation.
After retention periods expire, data is anonymized so it can no longer identify you. Anonymized data may be held indefinitely for analytics.
You can request deletion of your personal data at any time unless it is required to fulfill contracts, orders, or legal obligations.
Data Security Safeguards
We follow generally accepted security standards and maintain appropriate safeguards to protect data from unauthorized access, disclosure, loss, or destruction. Our safeguards include:
- Encryption of data during transmission through SSL
- Access controls to data storage and servers
- Employee training for handling data properly
- Authentication mechanisms like passwords and two-factor authentication
- File integrity monitoring to detect tampering
- Regular backup of data into physically secure facilities
However, no method of storage or transmission over the internet is completely secure. We cannot guarantee absolute security. Our policy is to be transparent about vulnerabilities, quickly address any breaches or incidents, and keep our safeguards updated as threats evolve.
California Resident Rights
If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA) including:
- Right to know what personal data is collected, used, and disclosed
- Right to request deletion of personal data held by businesses
- Right to opt out of sale or sharing of personal data
- Right to non-discrimination for exercising privacy rights
We do not sell or share your personal data with third parties for marketing or other purposes. You can exercise your California privacy rights by contacting our privacy officer.
International Transfers
We are based in the United States and the information we collect is primarily governed by U.S. law. If you are accessing our site from outside the U.S., be aware that your data can be transferred to, stored, and processed on servers and databases in the United States and other countries whose privacy laws may be different.
By using our site and services, you consent to your data being transferred to our facilities and third party partners. We abide by applicable privacy laws and implement appropriate safeguards for international transfers.
Children’s Privacy
Our website is not directed at children under age 13. We do not knowingly collect personal data from children under 13. If we discover that a child under 13 has submitted personal information, we will promptly delete their information from our systems.
External Sites
Our website contains links to third party sites not operated by us. We are not responsible for their privacy practices. We encourage you to read their privacy policies to understand how they collect and use your data.
Changes to this Policy
We may change this Privacy Policy from time to time. Updated versions will be posted on our website with an updated effective date. If we make material changes, we may provide notice through email or our website banner.
Contact Us
If you have questions about this policy or your personal data, please submit a privacy request form or contact our Privacy Officer:
Gabor Wigs®
Attn: Privacy Officer
123 Wig Lane
Los Angeles, CA 90001
Email: [email protected]
Phone: 1-800-555-2368
